Shipping policy

At Dusty Treasures, we take great care in preparing and shipping every order. Because we specialize in antique and vintage goods, proper handling, clear expectations, and transparency are essential to protect both our items and our customers. This Shipping Policy explains how orders are processed, packed, and shipped.

Processing Time

All orders are typically packed and shipped within 1–3 business days after payment is received.

Processing times may vary slightly during high‑volume periods, special promotions, or holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package from our hands to yours.

Order Cancellations

Orders may be canceled only before a shipping label has been purchased.

If you need to cancel your order, please contact us immediately:

Once a shipping label has been purchased or the item has been processed for shipment, cancellations are no longer accepted.

Packaging & Handling

Every item sold by Dusty Treasures is carefully wrapped and packaged to protect its unique vintage character during transit. We use appropriate cushioning, padding, and sturdy shipping materials to reduce the risk of damage—especially for fragile items such as glassware, ceramics, and collectibles.

Because many of our items are one‑of‑a‑kind or irreplaceable, we prioritize secure packaging over speed.

Shipping Carriers & Delivery

All orders are shipped via USPS Ground Advantage, which typically delivers within 3–5 business days, depending on your location.

If you require a special delivery option—such as expedited shipping, signature confirmation, or an alternative carrier—please contact us before placing your order. Any additional shipping costs must be paid in full by the buyer prior to shipment.

Checking Your Order Status

You can check the status of your order by:

  • Using the tracking number provided in your shipping confirmation email
  • Logging into your account on our website (if applicable)
  • Contacting us directly at contact@dustyvintagetreasures.com or through the website contact form

Tracking updates are provided by USPS and may take up to 24 hours to appear after your order has shipped.

Domestic Shipping

Dusty Treasures currently ships within the United States only.

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We do not inflate shipping prices and aim to keep all shipping costs fair, accurate, and transparent.

International Shipping

At this time, international shipping is not available. We apologize for any inconvenience and appreciate your understanding.

Lost, Delayed, or Damaged Packages

Once an order has been shipped and accepted by the carrier, Dusty Treasures is not responsible for shipping delays, lost packages, or damage caused during transit.

If you would like to add shipping insurance, please contact us before placing your order so we can discuss available options. Insurance requests made after purchase may not be accommodated.

If a package arrives damaged, we recommend that you:

  1. Take clear photos of the outer packaging, inner packaging, and item immediately upon delivery
  2. Contact the shipping carrier directly to file a claim

We are happy to provide documentation or order details to assist with carrier claims when applicable.

Agreement to This Policy

By placing an order with Dusty Treasures, you acknowledge that you have read, understood, and agreed to this Shipping Policy. This policy applies to all purchases unless otherwise stated in writing.

If you have questions about shipping, please contact us prior to placing your order so we can assist you.

At Dusty Treasures, we take great care in preparing and shipping every order. Because we specialize in antique and vintage goods, proper handling, clear expectations, and transparency are essential to protect both our items and our customers. This Shipping Policy explains how orders are processed, packed, and shipped.